Terms of service

Last updated: 11 October 2026. SmurfRealm.com (“SmurfRealm”, “we”) is operated by TurkoDigital FZCO, a company registered in the IFZA free zone, Dubai, United Arab Emirates. By placing an order you agree to these terms.

1. What we sell

We sell digital goods for video games: game accounts, in-game items and currency, boosting services, game keys and top-ups. Every listing is stocked and delivered by SmurfRealm. We are not affiliated with, endorsed by or sponsored by any game publisher.

2. Publisher terms

Buying, selling or transferring accounts and virtual items may breach the terms of service of the relevant game publisher. You accept that risk. We are not responsible for actions a publisher takes against an account or item after delivery, including suspensions or bans, except where our refund policy says otherwise.

3. Orders and delivery

An order is accepted when payment is confirmed. Instant-delivery items are revealed on your order page immediately after payment. Manual-delivery items are delivered through the order chat within the time shown on the listing. You must check delivered items promptly and raise any problem within the warranty window shown on the listing.

4. Prices and payment

Prices are shown in US dollars and include all SmurfRealm fees; there is no buyer fee. Payment is taken by card through our payment provider or by cryptocurrency. Crypto payments are final once broadcast. Card payments are subject to 3-D Secure and fraud screening; we may cancel and refund an order we cannot verify.

5. Refunds and buyer protection

If an item is not delivered, or is not as described, within the warranty window you are entitled to a replacement or a full refund under our refund policy. Digital goods that have been delivered as described cannot be returned. Chargebacks on delivered orders are treated as fraud and will be disputed with full evidence.

6. Account changes after delivery

For account purchases, you must change the password and recovery details immediately after delivery. We delete our copy of the credentials once the warranty window closes. We are not responsible for loss of access caused by your failure to secure the account.

7. Prohibited use

You may not use SmurfRealm to launder money, commit fraud, resell items obtained by fraud, or harass our staff. We may refuse service, cancel orders and block accounts that breach these terms.

8. Liability

Our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect losses, lost profits or publisher actions. Nothing in these terms limits liability that cannot be limited under UAE law.

9. Governing law and complaints

These terms are governed by the laws of the United Arab Emirates. Complaints go first to our support channel on your order page or to the support email on our contact page; we aim to resolve every complaint within 3 working days.